Frequently Asked Questions

Orders are processed within 1–2 business days and typically arrive within 3–7 business days. You'll receive tracking details by email once your order ships.

Yes — shipping is charged by destination zone, and each zone has its own free-shipping threshold. Your exact shipping cost (and any free-shipping offer) is shown at checkout once you select your country. See our Shipping page for the full rate table.

Many of our pieces are individually handcrafted by independent artisans, so slight variations in colour, texture, and finish are natural and part of their charm.

Absolutely. We accept returns of eligible, unused items within 30 days of delivery. See our Returns & Exchanges page for full details.

We accept secure online payments through PayPal. You can pay with any major credit or debit card at the PayPal checkout — a PayPal account is not required.

Registered customers can track orders from their account dashboard. Guests receive tracking links by email.

Yes, we ship to many countries worldwide. Available destinations are shown at checkout — contact us if your country isn't listed.

Care instructions are listed on each product page under "Materials & Care." As a rule, wipe clean with a soft damp cloth and avoid harsh chemicals.